Customer Service Agent, P&C lic. required within first year
Full-Time | Hybrid-Remote
About Alternative Balance
Alternative Balance is a professional membership organization supporting wellness, beauty, fitness, and alternative health professionals nationwide. We provide specialized insurance programs, business resources, and support to help our members protect and grow their businesses.
We’re a values-driven, women & family-owned company that believes excellent service comes from clarity, integrity, and people who genuinely care. Our team is collaborative, detail-oriented, and deeply invested in delivering a 5-star member experience.
About the Role
We’re seeking a Customer Service Agent who is genuinely excited to help people, communicates clearly, and takes pride in accuracy and follow-through.
In this role, you’ll support members through phone, email, and chat, assist with account updates and renewals, and prepare insurance-related documentation. You’ll be an important part of ensuring our members feel confident, supported, and well taken care of.
This role requires either an active New Hampshire Property & Casualty (P&C) insurance license or a willingness to obtain licensure within the first year of employment.
What You’ll Do
Member Communication & Support
- Answer incoming phone calls, emails, and chats
- Provide clear, accurate guidance on membership details, coverage-related questions, and account needs
- Troubleshoot issues efficiently and escalate complex situations when needed
- Maintain a calm, professional, and supportive tone in all interactions
Renewals & Retention
- Complete renewal reminder outreach
- Answer member questions during the renewal process and encourage timely renewals
Insurance Documentation
- Create and process insurance documentation
- Ensure all documentation is accurate, consistent, and delivered on time
Account Management & Quality Control
- Update and maintain member accounts with strong attention to detail
- Keep accurate records of member interactions and account changes
Team Support
- Build working knowledge of policy wording requirements and coverage boundariesAssist with training new team members as needed
What We’re Looking For
Required
- 2+ years customer service experience (phone, email, and chat)
- Strong verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively
- Comfortable navigating software systems and learning new tools
- Patient, empathetic, and member-focused mindset
- Reliable, punctual, and team-oriented
- Active NH Property & Casualty insurance license OR willingness to obtain licensure prior to first anniversary date
Preferred
- Experience in insurance or membership-based organizations
- Familiarity with CRM systems
- Confidence explaining policy-related information clearly and accurately
Why You’ll Like Working Here
- Supportive, friendly, and collaborative team
- Clear expectations and well-defined processes
- Meaningful work helping small business owners feel protected and supported
- Opportunities to build insurance and professional service expertise
Compensation
- $20-$22/hr if not NH P&C licensed (increase when licensed within 1 year)
- $24-$26/hr if NH P&C licensed
Schedule & Benefits
- Full-time, 40 hours per week, 9am-5pm
- Paid sick and vacation time
- IRA contributions
- Profit-sharing
- Hybrid work environment (office and remote balance)
- Company paid lunches while in the Henniker office.
- Supportive and friendly team, organized management and owners who reciprocate strong ethics and integrity.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
Application Question(s):
- Do you have at least 2 years of customer service experience (phone, email, or chat)?
- Are you able to work a consistent, scheduled shift with dependable attendance? Mon-Fri 9-5.
- Are you able to commute to our Henniker, NH office once a month?
- Are you legally authorized to work in the United States?
- Due to our small size, we currently do not offer health or dental insurance. Most employees purchase on their own or through their spouses. Are you ok with this?
- Are you currently P&C licensed or would you be willing to complete licensure within 12 months of your hire date?
- Are you willing to undergo a background check? This may include a driving record check.
Work Location: Hybrid remote in Henniker, NH 03242
